|
|
Welcome
|
| Thank you for visiting our store. |
Contacting the Customer Service Department
|
You can reach our customer service department by
e-mail, telephone or regular mail. Our representatives are
available to answer your phone calls during normal business
hours. Please have your order confirmation number ready to
assist us in serving you.
|
| E-Mail Address: |
melvyn.douglass@usa.net |
| Phone: |
713-871-0061 |
| Mailing Address: |
M W Douglass
POB 27268
Houston, TX 77227-7268
|
Paying with Credit Card
|
We accept credit card payment for online orders.
Please provide the “bill to” address exactly as it appears
on your credit card billing statement. During our online real
time authorization process we will validate that the “Bill
to” information you provided matches the information on file
with your credit card issuing company. The processing of your
order may be delayed if we cannot verify the “Bill to”
information or the information does not match the address
information on file.
Your credit card will not be charged until we provide the
goods or services you ordered. |
|
We accept the following payment types:
|
|
The merchant name that will appear on your credit card
statement is:
M W Douglass |
Sales Tax
|
| We collect sales tax in the following states.
Tax for orders shipped to these states will have sales tax
automatically added to the order total. |
|
Shipments to the following states will be charged sales tax
Texas
|
Processing an Order
|
| Your order of in-stock merchandise will be
shipped based on the time frame associated with the method of
shipment selected at the time of check out. Orders received on
weekends and holidays will be processed on the next business
day. If you order cannot be shipped within 30 days of the date
of your order, you will be given the option to cancel your
order. |
|
All orders are shipped from:
M W Douglass
PO Box 27268
Houston, TX 77227-7268
United States
|
How to Change Your Order
|
| We process your orders very quickly. If you find
that you have made an error in your order, please notify us
immediately by e-mailing us at the following e-mail address.
If your order has not yet been processed, we may be able to
correct it. However if the merchandise has already been
shipped, we will be unable to modify any portion of your
order. |
Customer Service Email Address: melvyn.douglass@usa.net |
Order Status
|
| If you have previously established a
MyExpressCheckout Account you may check your order status in
two ways:
• Come to our web site and click on the button that says
“Account Status”. Enter your MyExpressCheckout Account ID
and password and click on the “Sign In” button. You will
be able to find the current status of your order by clicking
on the order number hyperlink.
• Go to https://myexpresscheckout.com/wallet/SignOn.asp
Click on the “Sign In” button. Enter your
MyExpressCheckout Account ID andpassword and click on the
“Sign In” button. You will be able to find the current
status of your order by clicking on the order number
hyperlink.
If you still have questions about your order you may
contact our customer service department.
|
Link to our web site: http://bamart.com/MWDOUGLASS |
| Link to MyExpressCheckout Account: https://myexpresscheckout.com/wallet/SignOn.asp |
| Customer Service Email: melvyn.douglass@usa.net |
Promotional Mailings
|
| We will notify you of any upcoming promotions
and specials that may interest you. If you do not wish to
receive these notifications, please make sure to check the box
that reads: “Check this box if you do not wish to receive
special promotional mailings”. If for some reason you forget
to do this you can have us remove you from our mailing list by
emailing us at our customer service email address. For more
information about our privacy policies click on the Privacy
Policy hyperlink below. |
| Customer Service Email: melvyn.douglass@usa.net |
Privacy
Policy
|
Returns and Exchanges
|
| If you have received damaged, defective or
incorrectly shipped merchandise contact our customer service
department immediately.All returns should be shipped to the
return center address below. No COD returns will be accepted. |
Return Policy: |
Call to confirm
|
All returns should be sent to the following
address
M W Douglass
PO Box 27268
Houston, TX 77227-7268
United States
|
| Contact: |
M W Douglass |
| E-mail address: |
melvyn.douglass@usa.net |
| Phone: |
713-871-0061 |
Shipping and Handling Rate Tables
|
During the checkout process you will be asked to
select a shipping method. The following tables show the
shipping and handling rates for all methods and regions that
we support.
|
| |
|
|
| Shipping/Handling
Rate Table |
| Domestic
EMAIL |
| Orders between |
and |
Pay |
| $0.00 |
$0.00 |
FREE |
| $0.01 |
any amount |
$5.00 |
| Domestic
USPS |
| Orders between |
and |
Pay |
| $0.00 |
$0.99 |
FREE |
| $1.00 |
$100.00 |
$5.00 |
| $100.01 |
$300.00 |
$7.50 |
| $300.01 |
$500.00 |
$10.00 |
| $500.01 |
$1,000.00 |
$15.00 |
| $1,000.01 |
any amount |
2.0% of order total |
| Domestic
FedEX (2-day) |
| Orders between |
and |
Pay |
| $0.00 |
$0.00 |
FREE |
| $0.01 |
any amount |
$11.00 |
| International
EMAIL |
| Orders between |
and |
Pay |
| $0.00 |
$0.00 |
FREE |
| $0.01 |
any amount |
$7.50 |
|
All orders are shipped from:
M W Douglass
PO Box 27268
Houston, TX 77227-7268
United States
|
|
|
